Refund Policy

Failed requests are never charged

You're only charged for successful requests. Errors, blocked sources and timeouts cost 0 credits automatically, so you don't need to ask for those back.

14-day refund on packs

You can request a full refund of a credit pack within 14 days of purchase if you've used less than 10% of its credits. Email support@signalshelf.dev from your account email with the order date.

After 14 days, or once more than 10% of a pack is used, purchases aren't refundable, except where the law requires otherwise or if the service didn't work as described.

How refunds are paid

Refunds go back to the original payment method through Dodo Payments, our merchant of record, usually within 5 to 10 business days. The refunded pack's credits are removed from your balance.

Free and earned credits

Trial credits and credits earned through rewards have no cash value and aren't refundable.